Returns & Info

RETURNS

  • All returns must be completed within 14 days of the delivery date for an exchange, store credit or refund.
    **Holiday Returns extended to January 11th**
  • Items must remain in brand new, resalable condition with tags attached.
  • Clearance items, Yoga Mats, Towels & Blankets are final sale and not eligible for return.
  • Clearance/Sale prices can not be added to exchanges- e.g. If an item goes on Clearance/Sale after purchase that you want to exchange, you do not get the new discounted price when exchanging.

  • For shipping returns- you pay the cost to send the item(s) back to us, we then pay the cost to send you the replacement item(s).

  • We cannot be held responsible for returns not arriving to us. We recommend shipping returns with tracking as tracked shipping usually comes with some sort of insurance and can help in the unlikely event your return doesn't make it to us. 

  • All items are inspected, however we are human and mistakes can happen. If you feel you have received a damaged/faulty or incorrect item please contact us about the issue within 14 days of receiving the item and we will make it right.
  • To start a return please email us at hello@westcoastkarma.ca

            INFO

            • We cannot be held responsible for wrongfully entered shipping details resulting in lost or returned packages. Please make sure you enter the correct shipping address at checkout and when sending returns.

            • Once an order has been processed we cannot modify or change the order. Please contact us right away if any mistake was made and we will do our best to help you, but can not guarantee the error will be fixed before or after shipping.

            • Original order shipping charges are non-refundable.

            • Buy 1 Get 1 Sale discounts are applied to the lowest qualyifying items price. Buy 1 get 1 Sales are for Full Priced Items only, Clearance Items are not eligable.

            • Buy 1 Get 1 Sale discounts can not be combined with any other discounts. Our system will auto apply 1 disocunt code per order and choose the greater discount so you get the best deal.

            If you have any other questions please feel free to email or call us- 

            EMAIL: hello@westcoastkarma.ca

            PHONE: 250-334-1992